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2.8
Updated by user Nov 07, 2014

Not resolved...it has old information on the receipt and was trying to edited and repost, my email address is the one listed as lcopeland616@***.com, thanks!

Original review posted by user Nov 07, 2014

The frustration I feel is unreal. I will try to keep this short.

I wrote a check to receive coverage and an SR22 to keep a valid license and remain insured. I thought I was getting a deal, the down payment was the lowest I've seen. As I type, I honestly feel betrayed. The check I wrote bounced, even though I got direct deposit the day it was due to clear, so to ensure that I had a valid license I went ahead a purchased another policy with cash.

The check went through another day and cleared, so I called immediately to inform them that I had already purchased another policy and needed to cancel. All of the reps I have spoken with during this two week period were very polite. This first one told me I should receive most of my money since I was covered only two days. I called the following week after receiving no refund and a notice for the next month's bill and was told that the policy should have been cancelled as they had received the needed documentation, but to call on Friday to follow-up, as she was submitting the information again.

Today is Friday, I have called to follow-up and was told that while my policy has been indeed cancelled and I was only covered for TWO days, that I would NOT be receiving a refund due to fees. Had I known this would happen I could have purchased the different policy next month and kept The General as I have now paid for two policies. There is nothing I can do but complain. Maybe someone would read this and decide not to purchase insurance through this company, maybe someone else shares a similar story and won't feel so alone, will know that it wasn't just their misfortune but that someone has the same bad luck as them.

Whatever the reason this happened to me is, I hope it serves a purpose because I feel extremely cheated. I'm sure The General does some things correctly, but this, this seems completely wrong.

Reason of review: No refund.

Monetary Loss: $165.

Preferred solution: partial refund, I did have coverage for two days, but to be charged 100% and I was only covered 7% of the time is ridiculous.

The General Pros: Customer service.

The General Cons: Ridiculous fees.

Location: Dayton, Ohio

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