The General
Reviews and Complaints
FRAUD. Cancelled my policy but they keep pulling money from my account
Preferred solution: Full refund
Great price BUT you get what ya pay for-NOTHING
Beware of the General (fraudsters)
This company has great advertisement, but when it comes to service, it’s a 1star. They raised my rates, so I decided to cancel them & get insurance through a competitor at a much better price.
I gave them notice & moved on with new policy, but they continued to charge me & tack on fees for services that they never provided. Called them numerous times to dispute & got nowhere. They continued to keep charging me & put me in Collections, were they attempted to damage my credit unless I paid their ransom.
They did damage my credit over some made up charges & now I am seeking legal counsel to hold them accountable for what they did. Beware of this company & really do your homework.
Thieves
My insurance lapsed and I got no notification. I assumed I still had insurance since the general was still taking money out of my account every month. When I realized I did not and called them, they said they would reinstate it. When I went to get my car inspected I learned they never reinstated it but of course took money out every month. When I called them and demanded my money back they said they couldn’t unless I proved I had insurance elsewhere. I had got new insurance through a legitimate insurance company that had backed dated it to my first expiration. They then refused to send the money back anyway because they had insured me. I had to then prove they were not insuring me but making auto withdraws from my bank. They then reported me to penndot
Long story short;
I had to sue them for my money to get returned.
I had to go to court to prove to penndot that I was not driving without insurance.
I had to close my bank account because they till the end kept trying to make auto-withdraws.
This company is shady.
Gave them benefit of the “DOUBTS”...boy were they RIGHT!
Customer service called me to fix the problem, he gave me instructions and I followed them too the T. Come to find out the rep.
Didn’t know all the info he took and gave was half right, half wrong and because of what he did with the info I didn’t have insurance for a whole month then I call them and they tell me even though the rep.
Messed up I have to start it all over!.. that’s not even the bad part.....they took my money and lied to me and said they refunded it but the bank says different and now I can’t drive my vehicle until the give my money back and the bank does there whole process....HORRIBLE INSURANCE COMPANY DO NOT GIVE THEM BENEFIT OF THE DOUNT LIKE I DID YOU WILL BE SORRY I PROMISE
Tornado damage
Will Even Insure People in Posession of Stolen Vehicles
Guilty of Fraud
Worst Company Ever
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Verified ReviewerResolved: What part of HIT AND RUN don't they understand?
This is to follow-up on my post. Three weeks and a couple of days later I finally received a word from my adjuster telling me that the insured admitted of hitting me.
He gave me the estimate, which is a fair estimate. I received the check in the mail few days later....
I didn't file charges against him. MISTAKE #1: Never Never Never show compassion to criminals.
Contacted The General, and it's been almost 3 weeks and they refused to repair my car because "we cannot get a hold of the insured." How is the world do they think I've his information?
This company is a total rip-off. Worthless. I'm thinking of writing a complaint to the insurance commissioner in California to have their license revoked.
- Everything of this company
Horrible
Truck totaled
at a boat launch my dodge dakota, slipped down and into water,to the seats, I was able to get back home, trans was filled with water,
needs transmission and some elec sensors, otherwise is good,
I owe 10,000 upside down on loan, 2006 dakota 70,000 miles like new condition, everything works perfect. I just cant believe this, I have had bad depression from this, very upsetting for me,, and
general totaled, this just happened, I dont know what will happen next,. the truck is fixable, Im sorry I used general, they dont return calls, and send me a copy of my policy.
I cant buy another truck til , this loan is settled. it cant be a total loss,
,, is there anyway to save this truck? this was in california, needles california, at a launch ramp on the river, colorado river,
- Advertizing
- Customer service
Preferred solution: Deliver product or service ordered
Still have not paid no communication
Don't Use These Crooks unless You're Desperate, Overcharge &
Don't even bother calling these people for a quit
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I received 2 tickets because they never entered proof of insurance into the state database and you can never get no one on the phone to speak with about it